Refund policy

 

RETURN, EXCHANGE & REFUND POLICY

At Evoke Beauté®, we value customer trust and maintain strict quality and hygiene standards for all cosmetics and beauty products. The following policy applies to all purchases.

1. FINAL SALE FOR DELIVERED ORDERS
Once an order has been dispatched for delivery, it is considered final sale. Dispatched products cannot be returned, exchanged, or refunded. By making any purchase from Evoke Beauté®, the Purchaser agrees to and acknowledges the entirety of this Return, Exchange & Refund Policy.

2. WRONG ITEM RECEIVED
If you receive an incorrect item and do not wish to keep it:
• Contact our Customer Care team by email within 48 hours of receiving your order.
• The product must be unused, unopened, and kept in its original packaging.
• Send our Customer Care Team a photo of the products received and a copy of the receipt. (No Receipt = No Refund / No Exchange)
• After verification, we will arrange delivery of the correct item within 3–7 days.
• If the correct item is out of stock, a refund will be issued to the original mode of payment.

3. DAMAGED ITEM UPON DELIVERY
All products are shipped in excellent condition. If your order arrives damaged due to courier handling:
• Contact Customer Care by email within 48 hours.
• Include clear photos of the damaged product(s) and a copy of the receipt. (No Receipt = No Refund / No Exchange)
• Once verified, we will deliver a replacement within 3–7 days, free of charge.
• If the item is out of stock, a refund will be issued to the original mode of payment.

4. ORDER CHANGES OR CANCELLATION (PRIOR TO DISPATCHING)
Customers may change their order or request a refund within 48 hours from the date of placing the order, provided the products have not yet been dispatched. Once dispatched, the order becomes final sale as stated in Section 1.

5. DISCOUNTED & PROMOTIONAL PURCHASES
• Refunds will be issued based on the amount actually paid, not the original price.
• For exchanges, the value applied will be equivalent to the discounted amount paid.
• A copy of the receipt is required. Without a receipt, no refund or exchange can take place.

Kanfers General Corporation, trading as Evoke Beauté®, reserves the right to change this Policy at any time and without prior notice.

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CONTACT US
📧 info@evokebeaute.com
🕐 Monday to Friday, 9:00am – 6:00pm (PHT)

Evoke Beauté® is a registered trademark of Kanfers General Corporation.